Return & Exchange Policy

At That’s My Girl, we are committed to providing a seamless shopping experience. This policy outlines the terms for exchanges, returns, refunds, and product claims.

 

1. ELIGIBILITY

  • Exchanges are accepted within 10 days of purchase.
  • For online orders, customers must contact That’s My Girl Customer Care within 24–48 hours of delivery.
  • Articles must be unused, unworn, unaltered, and undamaged, with original tags (Bags & Jewelry) and packaging intact.
  • A valid original invoice, receipt, or online order confirmation is required.
  • Sale, discounted, promotional, and Final Reduction items are non-exchangeable and non-returnable.
  • All requests are subject to inspection, verification, and product availability.
  • That’s My Girl's decision regarding exchanges, refunds, returns, and claims shall be final. 

 

2. ONLINE EXCHANGE

That’s My Girl does not offer returns or refunds.

Exchange requests may be considered for:

  • Wrong article or size
  • Damaged article
  • Defective article 

Process:

  • Contact Customer Care within 48 hours of delivery.
  • Share the order number, issue details, and clear photos/video when requested.
  • The article must remain unused, unworn, unaltered, and properly packed, with all original tags on Bags & Jewelry intact.
  • That’s My Girl will inspect and verify the article before approval.
  • For confirmed cases, That’s My Girl will arrange the applicable return/pickup.
  • Approved exchanges will be provided with an article of equal value, subject to availability, or an online shopping coupon valid for 1 month.
  • If the replacement article is of higher value, the customer pays the difference.
  • Exchange processing may take up to 3 weeks.

 

3. RETAIL OUTLET EXCHANGE

  • Exchanges are accepted within 10 days of purchase with a valid original receipt.
  • The article must remain unused, unworn, unaltered, and properly packed, with all original tags on Bags & Jewelry intact.
  • Exchanges are subject to stock availability and inspection.
  • Higher-value replacement: customer pays the difference.
  • Lower-value replacement: price difference will not be refunded in cash.

 

4. CLAIM POLICY

Claims must be raised within 30 days of purchase.

  • Original invoice/receipt is mandatory.
  • The article must remain unused, unworn, unaltered, and properly packed, with all original tags on Bags & Jewelry intact.
  • That’s My Girl may request photos/videos and conduct a physical inspection.
  • Claims resulting from normal wear and tear, misuse, accidental damage, alteration, or improper handling may not be accepted.
  • Approved claims will be resolved through an equal-value replacement, subject to availability, or an online coupon valid for 1 month.
  • That’s My Girl's decision on product claims is final. 

 

5. COURIER CHARGES

 

1- That’s My Girl bears the courier cost for confirmed wrong, damaged, or defective articles.

2- Customer bears the courier cost for exchanges due to:

 

  • Size change
  • Design preference
  • Customer choice 

Customers must securely pack returned articles. That’s My Girl is not responsible for damage or loss caused by inadequate return packaging.

 

6. IMPORTANT INFORMATION

  • No returns or refunds for online or retail purchases.
  • Sale, discounted, promotional, and Final Reduction items are non-exchangeable and non-returnable.
  • All exchanges and claims are subject to availability, inspection, verification, and policy compliance.
  • Customers should retain their receipt/invoice, tags, and packaging.
  • Exchanges and claims may take up to 3 weeks to process.
  • That’s My Girl reserves the right to amend this policy when required.
  • That’s My Girl's decision regarding exchanges, refunds, returns, and claims shall be final.

 

CUSTOMER CARE:

Helpline: +92 111-111-864
Email: wecare@thatsmygirl.com
Operational Days: Monday–Saturday
Hours: 9:00 AM–6:00 PM
Response Time: 24–48 working hours (excluding holidays)