Order & Shipping Policy

At That’s My Girl, we are committed to providing a seamless experience from checkout to delivery. This policy explains how orders are placed, confirmed, processed, dispatched, and delivered.

01. ORDER PLACEMENT & CONFIRMATION

  • Orders can be placed through the That’s My Girl website or with assistance from That’s My Girl Customer Care.
  • Orders are verified through IVR, WhatsApp, or Call before confirmation.
  • Customers receive an Order Reference Number for tracking and future correspondence.
  • Order confirmation does not guarantee delivery.
  • That’s My Girl may cancel an order due to stock availability, verification, quality control, operational, or other applicable reasons.

 

02. DELIVERY & SHIPPING

  • Standard delivery: 5–7 working days across Pakistan.
  • During sales, promotions, or high-volume periods: 7–10 working days.
  • Weekends and gazetted public holidays are not included.
  • A flat shipping charge of Rs. 200/- applies.
  • Cash on Delivery (COD) and Credit/Debit Card payments are available nationwide.
  • Delivery timelines may vary due to location, weather, public holidays, courier accessibility, or unforeseen circumstances.

 

03. PRODUCT AVAILABILITY

If an item becomes unavailable or fails final quality inspection, That’s My Girl may:

  • Remove the item from the order and dispatch the remaining items.
  • Inform the customer accordingly.
  • Cancel the order or individual item where required.

 

04. COD & PACKAGE HANDLING

  • Keep your phone number active and reachable for courier communication.
  • Keep the exact payment amount ready where possible.
  • Inspect the parcel for visible damage, tampering, or opening before accepting it.
  • If the parcel is damaged, opened, or tampered with, reject the parcel and contact That’s My Girl Customer Care.
  • As per courier procedures, payment must be completed before opening the parcel.

 

05. ORDER TRACKING

  • After dispatch, the tracking number will be shared through available channels such as WhatsApp or Email.
  • Customers can track their shipment using the provided tracking details.
  • For assistance, contact Customer Care with your Order Reference Number.

 

06. LOST, DAMAGED & DELAYED SHIPMENTS

For parcels that are lost, damaged in transit, or significantly delayed, customers should contact That’s My Girl Customer Care. That’s My Girl will coordinate with the courier partner and provide an appropriate resolution, subject to verification and applicable policy.


07. IMPORTANT INFORMATION

  • Repeated refusal or non-receipt of confirmed COD orders may affect eligibility for future COD purchases.
  • Slight product color variations may occur due to lighting, photography, or screen settings.
  • Delivery timelines are estimates and may vary due to circumstances beyond the brand’s control.
  • That’s My Girl reserves the right to cancel orders due to stock, verification, quality control, operational, or other applicable reasons.

  

CUSTOMER CARE

Helpline: +92 111-111-864
Email: wecare@thatsmygirl.com
Operational Days: Monday–Saturday
Hours: 9:00 AM–6:00 PM
Response Time: 24–48 working hours (excluding holidays)